Terms and Conditions

Last Updated: 16 September 2026

Welcome to LakshShop. These Terms and Conditions govern your use of https://lakshshop.com and your purchase of products from our website.

By accessing our website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About LakshShop

LakshShop is an online beauty, skincare, haircare, and self-care store serving customers in Pakistan.

We offer products from international and local brands, subject to product availability and applicable import, distribution, and commercial requirements.

Business Name: LakshShop
Website: https://lakshshop.com
Email: contact@lakshshop.com
Phone/WhatsApp: 0323 2058938

2. Website Use

You agree to use this website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities

• Attempt to gain unauthorized access to the website or its systems

• Interfere with website security or functionality

• Copy, reproduce, or misuse website content without permission

• Submit false, misleading, or inaccurate information

• Place orders using another person’s information without authorization

• Use automated systems to collect website data without our written permission

We reserve the right to suspend or restrict access to any user who violates these Terms and Conditions.

3. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, prices, availability, and other information are accurate.

However:

• Product packaging may vary slightly due to manufacturer updates.

• Product colours may appear different depending on your screen.

• Product availability may change without notice.

• Product information provided by manufacturers may be updated.

• Images may be for illustrative purposes where clearly indicated.

Customers should review the product description, ingredients, usage instructions, warnings, and suitability information before purchasing.

4. Product Authenticity

LakshShop is committed to offering genuine and authentic products.

Products are sourced through our purchasing and supply channels. We do not intentionally sell counterfeit products.

If you have a genuine concern regarding product authenticity, please contact us with your order number, product details, photographs, and supporting information. We will investigate the matter according to our internal verification process.

5. Prices and Promotions

All prices are displayed in Pakistani Rupees unless stated otherwise.

Prices, discounts, promotional offers, bundles, and availability may change without prior notice.

Promotional offers may be subject to:

• Specific validity dates

• Product exclusions

• Minimum order values

• Limited stock

• One-time use restrictions

• Other conditions mentioned with the offer

Only one promotional code may be used per order unless otherwise stated.

If a pricing or listing error occurs, LakshShop reserves the right to correct the error and, where necessary, cancel the affected order.

6. Placing an Order

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may contact you to confirm:

• Your name

• Phone number

• Delivery address

• Product availability

• Order total

• Payment method

An order is considered confirmed only after it has been verified by LakshShop.

We reserve the right to refuse, cancel, or limit an order where:

• Product stock is unavailable

• Customer information is incomplete or incorrect

• The order appears fraudulent or suspicious

• A pricing or technical error has occurred

• Delivery to the provided location is not possible

• The customer has a history of repeated refused or fraudulent orders

7. Cash on Delivery

For cash-on-delivery orders, payment must be made to the courier at the time of delivery.

Customers must provide an active phone number and accurate delivery address.

If our team contacts you for order confirmation, please respond promptly. Orders that cannot be confirmed may be delayed or cancelled.

Customers are requested not to place orders unless they genuinely intend to receive them.

8. Payment Gateway Orders

For online payments, the transaction may be processed through a third-party payment gateway.

Your payment may be subject to the gateway’s own terms, verification process, and security checks.

LakshShop is not responsible for delays caused by a bank, payment gateway, technical interruption, or incorrect payment information supplied by the customer.

9. Delivery

We deliver to serviceable locations within Pakistan through third-party courier partners.

Delivery timelines are estimates and may vary due to:

• Customer location

• Courier capacity

• Weather conditions

• Public holidays

• Security or logistical restrictions

• Incorrect or incomplete address details

• Unsuccessful delivery attempts

• Other circumstances outside our control

Customers must provide complete and accurate delivery details.

Once an order has been dispatched, the customer may receive tracking information where available.

10. Order Delays and Unsuccessful Delivery

If delivery cannot be completed because of an incorrect address, unavailable recipient, unreachable phone number, refusal to receive the order, or repeated failed delivery attempts, additional delivery charges or cancellation may apply.

LakshShop may contact the customer before re-dispatching an unsuccessful order.

Repeated refused or fake orders may result in restrictions on future cash-on-delivery purchases.

11. Returns, Exchanges, Cancellations, and Refunds

Returns, cancellations, exchanges, and refunds are governed by our separate Cancellation, Return and Refund Policy, which forms part of these Terms and Conditions.

Customers should review that policy before placing an order.

12. Skincare and Product Disclaimer

LakshShop provides product information for general informational purposes only.

Product results may vary from person to person. We do not guarantee that a product will produce a particular result or resolve a specific skin, hair, or health concern.

Customers should:

• Read the product label and instructions

• Check the ingredient list for known sensitivities

• Perform a patch test where appropriate

• Stop use if irritation occurs

• Consult a qualified dermatologist or healthcare professional where necessary

LakshShop is not responsible for reactions resulting from misuse, incorrect application, failure to follow instructions, or use despite known allergies or sensitivities.

13. Intellectual Property

All content on the LakshShop website, including:

• Logos

• Brand identity

• Text

• Product descriptions

• Graphics

• Images

• Videos

• Website design

• Layouts

• Icons

• Marketing materials

is owned by or licensed to LakshShop or the relevant rights holder.

You may not reproduce, modify, distribute, publish, sell, or commercially use our content without prior written permission.

14. User Reviews and Submitted Content

If you submit a review, photograph, video, testimonial, comment, or other content to LakshShop, you confirm that:

• The content is truthful to the best of your knowledge

• You own or have permission to use the content

• The content does not violate another person’s rights

• The content is not unlawful, abusive, misleading, or defamatory

By submitting content, you grant LakshShop permission to use, reproduce, edit, publish, and display that content for marketing, website, social media, and promotional purposes, without additional payment unless otherwise agreed in writing.

15. Third-Party Services

Our website may use third-party services, including Shopify, payment gateways, courier services, analytics tools, advertising platforms, and review applications.

These third parties may have their own terms and policies. LakshShop is not responsible for the independent actions, policies, or interruptions of third-party services.

16. Limitation of Liability

To the extent permitted by applicable law, LakshShop shall not be liable for indirect, incidental, or consequential losses arising from:

• Website interruptions

• Courier delays

• Payment gateway interruptions

• Incorrect customer information

• Product misuse

• Allergic reactions or individual sensitivities

• Events outside our reasonable control

Nothing in these Terms and Conditions excludes or limits any liability that cannot legally be excluded or limited.

17. Events Outside Our Control

LakshShop will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, strikes, government restrictions, security conditions, internet outages, courier disruptions, or other force majeure events.

18. Changes to These Terms

We may update these Terms and Conditions from time to time. Updated terms will be posted on this page with a revised “Last Updated” date.

19. Governing Law

These Terms and Conditions shall be interpreted according to the applicable laws of Pakistan, subject to the jurisdiction of the relevant courts and authorities.

20. Contact Us

For questions regarding these Terms and Conditions, contact:

Business Name: LakshShop
Website: https://lakshshop.com
Email: contact@lakshshop.com
Phone/WhatsApp: 0323 2058938
Business Address: Karachi
Country: Pakistan