Privacy policy

Privacy Policy

Last Updated: 16 September 2026

At LakshShop, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from https://lakshshop.com.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, contact us, or subscribe to our updates, we may collect the following information:

Personal Information

  • Full name

  • Delivery and billing address

  • Phone number

  • Email address

  • Order details

  • Payment and transaction information

  • Customer service messages

  • Any information you voluntarily provide to us

Technical Information

We may automatically collect certain information about your device and browsing activity, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Time spent on the website

  • Referring website or source

  • Cookies and similar technologies

We do not intentionally collect sensitive personal information unless it is necessary for a specific service and provided by you voluntarily.

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders

  • Confirm orders through phone, SMS, WhatsApp, or email

  • Provide customer support

  • Process payments and prevent fraudulent transactions

  • Manage returns, exchanges, refunds, and complaints

  • Improve our website, products, services, and customer experience

  • Send order updates and service-related notifications

  • Send promotional messages where permitted and where you have provided consent

  • Understand customer preferences and website performance

  • Maintain records for accounting, legal, and regulatory purposes

  • Protect LakshShop, our customers, and our website against fraud or misuse

You may unsubscribe from promotional communications at any time by following the unsubscribe instructions or contacting us directly.

3. Cookies and Similar Technologies

LakshShop may use cookies, pixels, tags, and similar technologies to:

  • Keep your shopping cart active

  • Remember your preferences

  • Understand how visitors use our website

  • Improve website functionality

  • Measure advertising performance

  • Show relevant advertisements or product recommendations

You may disable cookies through your browser settings. However, some website features, including checkout and cart functionality, may not work properly if cookies are disabled.

4. Payment Information

Payments may be processed through third-party payment providers, including payment gateways, banks, and other authorized payment service providers.

LakshShop does not normally store your complete debit card, credit card, or banking credentials on its own servers. Payment information is handled by the relevant payment provider according to its own privacy and security policies.

For cash-on-delivery orders, we may collect the information required to verify and deliver your order.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share relevant information with trusted service providers where necessary to operate our business, including:

  • Courier and delivery companies

  • Payment gateways and financial service providers

  • Website hosting and technology providers

  • Shopify and related service providers

  • Marketing, analytics, and advertising platforms

  • Customer support and communication providers

  • Government authorities or law enforcement agencies where required by law

These parties may only receive the information necessary to perform their relevant services.

6. Advertising and Analytics

We may use third-party tools such as analytics and advertising platforms to understand website traffic, measure campaigns, and improve our marketing.

These platforms may use cookies, pixels, or similar technologies. Their use of information is governed by their own privacy policies.

You may manage certain advertising preferences through the settings provided by the relevant advertising platform or your browser.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no online transmission or electronic storage method can be guaranteed to be completely secure. You provide information at your own risk.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete your order

  • Provide customer support

  • Maintain business and accounting records

  • Handle disputes and complaints

  • Meet legal, regulatory, or security requirements

When information is no longer required, we may securely delete or anonymize it.

9. Your Rights

Subject to applicable law, you may request to:

  • Access the personal information we hold about you

  • Correct inaccurate or incomplete information

  • Update your contact or delivery details

  • Request deletion of certain information

  • Withdraw consent for promotional communications

  • Ask questions about how your information is used

Some information may need to be retained for legal, fraud-prevention, accounting, or order-related reasons.

10. Children’s Privacy

LakshShop is not directed toward children under the age of 18. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so that we can review and delete it where appropriate.

11. Third-Party Websites

Our website may contain links to third-party websites, social media pages, payment providers, or other services.

LakshShop is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before sharing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the website after changes are posted means you acknowledge the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, contact us at:

Business Name: LakshShop
Website: https://lakshshop.com
Email: contact@lakshshop.com
Phone/WhatsApp: 0323 2058938
Business Address: Karachi
Country: Pakistan