Cancellation, Return and Refund Policy

Last Updated: 16 September 2026

At LakshShop, we want you to have a smooth and reliable shopping experience. This policy explains when an order can be cancelled, returned, exchanged, or refunded.

By placing an order on https://lakshshop.com, you agree to the terms of this policy.

1. Order Cancellation

Before Dispatch

You may request cancellation before your order has been dispatched.

To request cancellation, contact us as soon as possible through:

• Email: contact@lakshshop.com

• Phone/WhatsApp: 0323 2058938
  

Please provide:

• Order number

• Customer name

• Phone number

• Reason for cancellation

Cancellation requests are not guaranteed once an order has entered processing, packaging, or dispatch.

After Dispatch

Once an order has been dispatched, cancellation may no longer be possible.

If you refuse to accept a dispatched order without an approved reason, delivery or return charges may apply, and future cash-on-delivery orders may be restricted.

2. Change of Address

Address changes must be requested before dispatch.

Once the parcel has been handed over to the courier, LakshShop may not be able to change the delivery address. Any additional charges caused by an incorrect or changed address may be payable by the customer.

3. Eligible Reasons for Return

A return request may be considered in the following situations:

• Wrong product received

• Product received damaged

• Product received leaking or broken

• Product received with a serious packaging defect

• Product missing from the order
  

• Product significantly different from the product ordered

Return approval is subject to verification.

4. Non-Returnable Products

For hygiene, safety, and product integrity reasons, the following products are generally non-returnable once opened, used, or unsealed:

• Skincare products

• Cosmetics

• Makeup products

• Haircare products

• Personal-care products

• Masks and patches

• Serums, creams, cleansers, toners, and mists

• Products with broken hygiene seals

• Products damaged after delivery due to customer handling

• Products purchased during a sale or clearance offer, unless the product is defective, incorrect, or otherwise eligible under applicable law

If you receive a wrong, damaged, or defective product, contact us before opening or using it wherever possible.

5. Return Conditions

To qualify for a return review:

• You must contact us within 48 hours of delivery.

• The order number must be provided.

• Clear photographs or an unedited unboxing video may be requested.

• The product must be unused and unopened unless the issue concerns damage, leakage, defect, or an incorrect product.

• Original packaging, labels, seals, accessories, and promotional items must be retained.

• The product must be returned in the condition in which it was received.

• The return must be approved by LakshShop before being shipped back.

Returns sent without prior approval may be refused.

6. Unboxing Evidence

For damaged, leaking, missing, or incorrect products, LakshShop may request:

• A clear unboxing video

• Photographs of the outer parcel

• Photographs of the shipping label

• Photographs of the product and packaging

• A description of the issue

An unboxing video is strongly recommended because it helps us investigate courier damage, missing items, and packaging issues.

Failure to provide requested evidence may affect the outcome of the claim.

7. How to Request a Return

Contact us through:

Email: contact@lakshshop.com
Phone/WhatsApp: 0323 2058938

Use the subject line:

Return Request – Order #[ORDER NUMBER]

Include:

1. Order number

2. Customer name

3. Phone number

4. Product name

5. Reason for return

6. Photographs or video evidence

7. Preferred resolution: replacement or refund

Our team will review the request and inform you whether it has been approved.

8. Return Shipping Charges

LakshShop Responsibility

If the return is approved because of:

• Wrong product shipped

• Product damaged before delivery

• Confirmed manufacturing or packaging defect

• Missing item caused by LakshShop

LakshShop may arrange or reimburse reasonable return shipping costs, subject to verification.

Customer Responsibility

Return shipping may be paid by the customer if the return is due to:

• Change of mind

• Incorrect product selected by the customer

• Incorrect shade, variant, size, or quantity selected

• Customer preference

• Incorrect address provided by the customer

• Refusal to accept the parcel

• Failure to receive the order

• Product opened or used without an approved reason

9. Exchanges and Replacements

Where available, LakshShop may offer a replacement instead of a refund for an approved claim.

Replacement depends on:

• Product availability

• Verification of the issue

• Condition of the returned product

• Availability of the same variant

If the same product is unavailable, LakshShop may offer an alternative resolution, subject to agreement with the customer.

10. Refunds

Refunds are issued only after the return or claim has been approved and the relevant product or evidence has been reviewed.

Refunds may be issued through:

• Bank transfer

• Original payment method, where supported

• Payment gateway reversal

• Another mutually agreed method

For cash-on-delivery orders, customers may be required to provide accurate bank account or payment details for the refund.

We are not responsible for delays caused by banks, payment gateways, or incorrect account information provided by the customer.

11. Refund Processing Time

Once a refund is approved, processing may take approximately 5–10 business days, depending on the payment method and banking service.

The time required for the refund to appear in your account may vary.

12. Promotional Discounts and Bundles

If an order was placed using a discount code, sale offer, bundle discount, free gift, or promotional benefit:

• The refund may be calculated based on the actual amount paid.

• Free gifts or promotional items may need to be returned.

• Partial returns may affect the discount applied to the remaining items.

• Delivery charges may be non-refundable unless the issue was caused by LakshShop.

13. Damaged Parcel at Delivery

If the parcel appears visibly damaged, opened, or tampered with at the time of delivery:

• Photograph the parcel before opening.

• Inform the courier representative where possible.

• Contact LakshShop immediately.

• Do not discard the packaging.

We will investigate the matter with the courier and determine the appropriate resolution.

14. Failed Delivery and Refused Orders

If an order is returned to LakshShop because of:

• Customer refusal

• Incorrect address

• Unreachable phone number

• Repeated failed delivery attempts

• Customer not being available

• Failure to pay cash on delivery

The order may be cancelled.

Any applicable delivery, return-to-origin, or re-dispatch charges may be deducted from a refund or charged before re-dispatch.

Repeated refused or fraudulent orders may result in restrictions on future orders.

15. Product Reactions and Sensitivities

LakshShop cannot guarantee that every product will suit every individual.

A product reaction, allergy, irritation, or sensitivity does not automatically qualify for a return or refund.

Please check the ingredients and usage instructions before use. Perform a patch test where appropriate and consult a qualified professional if you have concerns.

If you experience a suspected reaction, stop using the product and contact a healthcare professional.

16. Policy Exceptions

Any exception to this policy must be approved in writing by LakshShop.

This policy does not limit any rights or remedies that cannot legally be excluded under applicable law.

17. Contact Us

For cancellation, return, exchange, or refund requests:

Business Name: LakshShop
Website: https://lakshshop.com
Email: contact@lakshshop.com
Phone/WhatsApp: 0323 2058938
Business Address: Karachi
Country: Pakistan